jq999's Privacy Policy
Your personal information is of the highest importance to us — here you will find a detailed explanation of how jq999 collects, stores, and protects your data.
01 Introduction and Scope
This Privacy Policy ("Policy") is established by the company operating the jq999 platform (jq999.cam) and applies to website visitors, registered members, and all users. This Policy informs you of how jq999 collects your personal information, the purposes for which it is used, how long it is stored, and with whom it may be shared.
By continuing to use jq999's services, you will be considered to have agreed to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our platform.
Last Updated: January 2026
02 What Information We Collect
jq999 collects only the information necessary to provide our services. The information collected is divided into two categories:
2.1 Directly Provided Information
Information you provide yourself when registering, logging in, or contacting us:
- Full name and date of birth (for age verification — only those aged 21 and above may register)
- Email address and mobile number
- National ID card / passport number (where identity verification is required)
- Mobile banking account details (bKash, Nagad, Rocket, Upay) or bank account details
- Contact information you provide via support chat or email
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser version and operating system
- Cookies and session data
- Your browsing history and navigation patterns within the site
- Login duration, gaming activity, and transaction history
03 Purpose of Using Information
jq999 uses your information for the following legitimate purposes:
3.1 Account Management and Identity Verification
Your information is used to complete the registration process, verify your identity, and keep your account secure. This is essential to prevent unauthorized access.
3.2 Financial Transaction Processing
Financial information is used to securely process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. A minimum deposit of ৳200 and a minimum withdrawal of ৳1,000 apply.
3.3 Providing Customer Support
Our Bangla-speaking support team uses your information to resolve your issues quickly and to ensure 24/7 live chat service.
3.4 Ensuring Responsible Gaming
It is our responsibility to monitor your gaming habits to identify the risk of excessive play and, where necessary, to offer the option of self-exclusion or setting limits.
3.5 Security and Fraud Prevention
Information is used to protect the integrity of the platform, prevent money laundering, and detect suspicious activity.
3.6 Platform Development and Personalized Experience
Data is analyzed to provide game recommendations, bonus offers, and to improve the overall user experience according to your preferences.
04 Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the jq999 website. Cookies are small text files stored in your browser that improve your browsing experience.
- Essential Cookies: Necessary for maintaining login sessions and for secure transactions.
- Analytical Cookies: For monitoring website usage and evaluating performance.
- Preference Cookies: For remembering your language and display preferences.
You can control cookies by changing your browser settings. Please note that disabling essential cookies may limit some functionality of the platform.
05 Data Sharing and Third Parties
jq999 never sells your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:
5.1 Payment Processors
The necessary financial information is shared with banking partners including bKash, Nagad, Rocket, and Upay to complete transactions.
5.2 Technology and Gaming Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, and PG Soft deliver services through the platform. They have their own privacy policies, which apply to the processing of gaming data.
5.3 Legal Obligations
We may be legally required to provide information to comply with court orders, lawful requests from law enforcement agencies, or regulatory authority requirements.
5.4 Fraud Prevention Organizations
Limited information may be shared with verification service providers that assist with anti-money laundering (AML) and fraud prevention investigations.
06 Data Security Measures
To keep your information secure, jq999 uses industry-standard security technologies and protocols:
- SSL/TLS encryption — all data transmissions are conducted through encrypted channels
- Two-Factor Authentication (2FA) feature
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Storage of sensitive data on secured servers with encryption
- Access controls — only authorized personnel can access the necessary information
However, no method of transmitting information over the internet or electronic storage is completely impenetrable. Although we make every effort, it is not possible to guarantee absolute security.
07 Data Retention Period
jq999 stores your information only for as long as necessary:
- Active account data: for the duration the account is active and for at least 5 years after closure (as required by law)
- Transaction records: a minimum of 5 to 7 years in accordance with financial regulatory rules
- Support chat records: up to 2 years for issue resolution and quality assurance
- Cookie data: from session-limited to a maximum of 1 year, depending on the type of cookie
After the designated period, information is securely deleted or irreversibly anonymized.
08 Your Rights and Choices
You have certain important rights regarding your personal information. To make any request, email [email protected] or contact us via live chat:
8.1 Right to Access
If you wish to know what information we hold about you, you may submit a request and we will provide it within a reasonable time.
8.2 Right to Rectification
If there are any inaccuracies or errors in the information we hold about you, you may request that they be corrected.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal or regulatory obligations.
8.4 Right to Object
You may object to marketing communications or profiling and we will respect that.
8.5 Account Closure
You may request to close your jq999 account at any time. Even after the account is closed, certain information will be retained as required by law.
09 Protection of Minors' Information
jq999 strictly prohibits registration by anyone under the age of 21. We do not knowingly collect personal information from any minor. An age verification process is followed at the time of registration.
If we become aware that an account has been created by a minor, we will immediately close that account and delete the associated information. If a parent or guardian suspects their child is using our platform, please contact us immediately.
10 Third-Party Links and Services
The jq999 platform may include software from game providers and payment processor interfaces. These third parties have their own privacy policies and jq999 is not responsible for their data processing. It is recommended that you review their own policies before using their services.
11 Policy Changes and Updates
jq999 reserves the right to update or change this Privacy Policy at any time. For any significant changes, we will notify you by email or by posting a notice on the platform. Continuing to use the platform after changes have been made will be considered your agreement to the new policy.
We recommend that you review this page regularly so that you stay informed about the latest policy.
12 Privacy Contact
If you have any questions, concerns, or requests regarding your information in relation to this Privacy Policy, please contact us:
Our dedicated privacy team will generally respond to your request within 72 hours.
13 Related Policies and Information
For more information, please visit our other important pages:
- Terms and Conditions — overall terms for using the platform
- Responsible Gaming — information on healthy gaming habits and self-limits
- About Us — introduction to the jq999 platform
- FAQ — common questions and answers